If for some reason you think an item you've purchased from our online store is faulty then please email us first before returning the item. We find that in most cases 99% of problems are usually due to user error and can be fixed quickly with a little assistance.
The customer is responsible for shipping costs when returning goods to us, We will pay the shipping for returning replacement goods.
If you order the wrong item or wish to return part of an order we will refund the cost of the product minus a 25% restocking fee. We will not be able to refund the original shipping costs as we've already incurred the costs ourselves when sending your order. You will be required to pay the shipping costs when returning items back to us.
We request the product be returned in a marketable condition and in its original packaging.
All intended returns (RMAs) should be notified to us either in writing, email or via our online returns process within 7 days of receipt of the goods. Online returns process: Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please use a registered delivery shipping service when returning goods. This way you are insured in case of loss or damage to your package.
All UK shipping is free of charge as well as some EU / USA and rest of world locations. If we are unable to ship free of charge to your location we will notify before dispatch.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.